If the product is confirmed as defective by the brand then customer needs to get letter/email confirming the same and submit to Amazon customer service to seek replacement. In case of defective, product quality related issues for brands listed below, customer will be required to approach the brands’ customer service center and seek resolution. This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged or different item delivered to you. No cashback/promotions – you will not be eligible to claim the benefit of a cashback (if offered) or benefit from other Canon promotions in your region.Tablets (new and certified refurbished) 7 Days Replacement Poor quality manuals – no manual in your language or unreadable photocopies are often supplied by “grey” retailers.

Hazardous or poor quality non-Canon power cords or mains adaptors – unsafe third party products may be included which are not approved by Canon and do not satisfy local regulations. Alternatively, if warranty servicing is provided by the seller it may be provided by independent service centres, whose warranty services are not in line with Canon standards. If the seller is located outside of your region, then you may not receive the help you expect from the seller. It is up to the retailer to provide warranty support for grey goods. Refunds and returns may be difficult or impossible - as sellers outside your region may not be subject to your local consumer legislation on product returns.Ĭonsumer warranty may be not available - grey goods will not be eligible to benefit from local Canon warranty support.

Ink, Toner & Paper Ink, Toner & Paper Įxtra import duties or customs charges – these may be imposed on top of the quoted grey goods’ price.

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